Terms of Service

Effective Date: April 2, 2026 · Last Updated: April 2, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Incline Labs, LLC d/b/a Indent (“Indent,” “we,” “us,” or “our”). By accessing or using our website, platform, or any related services (collectively, the “Service”), you agree to be bound by these Terms.

Table of Contents

1. Acceptance of Terms

By creating an account, signing an order form, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of a company, dental practice, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, do not access or use the Service.

2. Description of Service

Indent is an AI-powered dental insurance management platform that helps dental practices automate and optimize their revenue cycle. The Service includes, but is not limited to:

  • Automated insurance eligibility verification
  • AI-assisted claim building and submission
  • Denial management and AI-generated appeal letters
  • Payment posting and ERA reconciliation
  • Patient billing and statement management
  • Revenue analytics and payer performance reporting
  • Integration with practice management systems (PMS) and clearinghouses

We reserve the right to modify, enhance, or discontinue any feature of the Service at any time with reasonable notice.

3. Account Registration & Responsibilities

3.1 Account Creation

To use the Service, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at legal@indenthq.com if you suspect unauthorized access to your account.

3.3 Authorized Users

You may authorize individuals within your organization to access the Service under your account. You are responsible for ensuring that all authorized users comply with these Terms and for all actions taken by authorized users.

4. Acceptable Use Policy

You agree not to use the Service to:

  • Submit fraudulent, false, or misleading claims
  • Violate any applicable law, regulation, or professional standard, including HIPAA
  • Access or attempt to access another customer's account or data
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service for any purpose other than managing dental insurance and billing operations for your practice
  • Resell, sublicense, or provide the Service to third parties without our written consent

We reserve the right to suspend or terminate your account for violations of this Acceptable Use Policy.

5. HIPAA & Protected Health Information

5.1 Business Associate Agreement

To the extent that the Service involves the processing of Protected Health Information (“PHI”) as defined under HIPAA, Indent acts as a Business Associate and the Customer acts as a Covered Entity (or Business Associate, as applicable). The parties shall execute a Business Associate Agreement (“BAA”) prior to any processing of PHI. The BAA is incorporated by reference into these Terms.

5.2 Customer Obligations

As a Covered Entity, you are responsible for:

  • Ensuring that you have obtained any required patient authorizations or consents
  • Providing only the minimum necessary PHI required for the Service
  • Maintaining appropriate privacy and security practices within your organization
  • Notifying us if a patient restricts disclosure of their PHI in a way that affects the Service

5.3 Indent Obligations

As a Business Associate, Indent will:

  • Use and disclose PHI only as permitted by the BAA and applicable law
  • Implement administrative, physical, and technical safeguards as required by the HIPAA Security Rule
  • Report any security incident or breach of unsecured PHI as required by the BAA
  • Ensure that any subcontractors that access PHI agree to the same restrictions

6. Intellectual Property

6.1 Indent's Intellectual Property

The Service, including all software, AI models, algorithms, user interfaces, designs, trademarks, and documentation, is owned by Indent and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service solely for your internal business purposes during the term of your subscription.

6.2 Customer Data

You retain all ownership rights in your data, including practice information, patient data, and claims data (“Customer Data”). You grant Indent a limited license to use Customer Data solely to provide, maintain, and improve the Service in accordance with these Terms, the BAA, and our Privacy Policy.

6.3 Aggregate Data

We may create de-identified and aggregated data from Customer Data. Such data does not identify any individual or practice and may be used by Indent for any lawful purpose, including benchmarking, analytics, and improving the Service.

7. Pricing & Payment Terms

7.1 Subscription Plans

The Service is offered on a month-to-month subscription basis. Pricing is per location and varies by plan tier. Current pricing is available on our Pricing page. We reserve the right to change pricing with 30 days' written notice.

7.2 Billing

Subscription fees are billed monthly in advance. Fees for additional locations or plan upgrades will be prorated for the remainder of the billing cycle. All fees are quoted and payable in U.S. dollars.

7.3 Late Payments

Invoices are due upon receipt. If payment is not received within 15 days of the due date, we may suspend access to the Service until payment is made. We reserve the right to charge interest of 1.5% per month (or the maximum rate permitted by law) on overdue balances.

7.4 Taxes

All fees are exclusive of taxes. You are responsible for all applicable sales, use, and other taxes, excluding taxes based on Indent's income.

8. Cancellation & Refund Policy

You may cancel your subscription at any time by contacting us or through your account settings. Cancellation will take effect at the end of your current billing period. Upon cancellation:

  • You will retain access to the Service through the end of your paid billing period
  • We will not charge you for any subsequent billing periods
  • No prorated refunds will be issued for unused portions of the current billing period
  • Your data will be available for export for 30 days after your subscription ends
  • PHI will be handled in accordance with the BAA's termination provisions

Refunds may be issued at Indent's sole discretion for documented service outages or billing errors. Contact legal@indenthq.com for refund requests.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • INDENT'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO INDENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
  • IN NO EVENT SHALL INDENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

These limitations apply even if Indent has been advised of the possibility of such damages and notwithstanding the failure of any limited remedy. Some jurisdictions do not allow the exclusion of certain damages, so some of the above limitations may not apply to you.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Indent does not warrant that:

  • The Service will be uninterrupted, error-free, or completely secure
  • Any defects will be corrected within a specific timeframe
  • The Service will meet your specific requirements
  • Claims submitted through the Service will be approved by any payer

10.1 AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate claim narratives, appeal letters, denial analysis, treatment plan recommendations, and other content. All AI-generated outputs are provided as suggestions and decision-support tools only.

AI-generated content must be reviewed, verified, and approved by a qualified dental professional before submission to any payer, patient, or regulatory body. Indent does not guarantee the accuracy, completeness, or clinical appropriateness of any AI-generated content. You are solely responsible for the accuracy of all claims, appeals, and communications submitted through the Service.

11. Indemnification

You agree to indemnify, defend, and hold harmless Indent and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service in violation of these Terms
  • Your breach of any applicable law or regulation, including HIPAA
  • Any claim by a third party arising from your Customer Data
  • Your failure to review and verify AI-generated content before submission
  • Fraudulent, false, or misleading claims submitted through the Service

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal proceeding, you agree to contact us at legal@indenthq.com and attempt to resolve the dispute informally for at least 30 days.

12.2 Binding Arbitration

If we are unable to resolve the dispute informally, any controversy or claim arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware. The arbitrator's decision shall be final and binding.

12.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

12.4 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in New Castle County, Delaware.

14. Termination

Either party may terminate these Terms at any time for convenience by providing written notice. Indent may suspend or terminate your access to the Service immediately, without prior notice, if:

  • You breach any provision of these Terms
  • You fail to pay fees when due after a 15-day cure period
  • We are required to do so by law or regulation
  • We reasonably believe that your use of the Service poses a security risk or may cause harm to other customers

Upon termination, Sections 5 (HIPAA), 6 (Intellectual Property), 9 (Limitation of Liability), 10 (Disclaimer of Warranties), 11 (Indemnification), 12 (Dispute Resolution), and 13 (Governing Law) shall survive.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If we make material changes, we will provide at least 30 days' notice via email or a prominent notice within the Service. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

16. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, BAA, and any order forms, constitute the entire agreement between you and Indent regarding the Service.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
  • Assignment: You may not assign these Terms without our prior written consent. Indent may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
  • Force Majeure: Indent shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, pandemics, war, government actions, or internet outages.
  • Notices: All legal notices to Indent should be sent to legal@indenthq.com. Notices to you will be sent to the email address associated with your account.

17. Contact Us

If you have questions about these Terms of Service, please contact us: